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You must be logged in to Eventbrite to view your credit balance and use your credits. You can find multi-user access under “Team Management” in your Eventbrite account. Accounts that had sub-users before this change can find their sub-users by going to “Team Management” and clicking the roles labelled “Legacy Role”. You can issue a full refund for an order using “Refund this Order” in the “Actions” drop-down menu . If you’re using PayPal, you’ll need to click “Initiate Refund” to complete the refund from within your PayPal account. You can let attendees pay by check, invoice, or at your event when you enable offline payment options. From your event’s Manage page, go to “Payment Method” (under “Payments & Tax”) to get started. Eventbrite doesn’t process offline payments or creates invoices, but you’ll still be able to track the orders in reporting. When you use Eventbrite Payment Processing for paid-and-public events, you can allow attendees to transfer to a different ticket type or event. To get started, go to your event dashboard and select “Registration Transfers” .
You can transfer attendees to other events, ticket types, or seats. Make sure your event uses Eventbrite Payment Processing, the attendee paid with a debit or credit card, and you have enough funds in your event. To get started, go to “Orders” (under “Manage attendees”), find the attendee you want to transfer, and choose “Transfer attendee”. If you’re using Eventbrite Payment Processing, you can see all the financial information for your event all in one place by downloading an event invoice. From your Manage page, access the Orders report and select “Download event invoice” to generate your event invoice at any point during or after your event. To set your event privacy, go to “Privacy” (under “Privacy Settings” on your Event Dashboard). To register for an event using Eventbrite Payment Processing, attendees must choose their ticket, enter registration information, and complete their purchase. The event organiser and ticket buyer both receive an order confirmation email when an order is completed successfully.
If you don’t see your tickets, contact the event organiser and ask them to resend your order confirmation. Invoices are sent when a balance is owed for the Eventbrite service fee. To collect the service fee, Eventbrite will send an invoice on the first day of each month for fees on orders placed in the month before. Pay your invoices within your Eventbrite account, or by mail with a check . To use Google Universal Analytics with Eventbrite, create a new property in your Analytics account and get the tracking ID. Then go to “Tracking pixels” (under “Marketing”) and select “Add new pixel”. Eventbrite automatically adds in the rest of the tracking pixel code to your checkout.
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Create an organiser profile to grow and connect with event-goers. The “Registration Transfers” feature lets attendees transfer to-and-from a ticket or event to another ticket or event. If you’ve enabled Registration Transfers for your event, but want to disable, return to your Event Dashboard and select Registration Transfers . Then remove the “Registration Transfer” option and save your changes.

Transfer Your Attendees To Other Ticket Types, Events, Or Seats

While you can add a PDF flyer as an image to your “Event description,” we don’t recommend this as search engines won’t be able to read any of the information within the image. Your Eventbrite account could be locked for a number of reasons, and it’s most commonly related to poor email sending history, overdue invoices, or a Terms of Service violation. Check your email inbox for a notification from us or our Trust and Safety team and send them a reply if you have any questions. Credits are a refund method organisers may use to refund their attendees. As an attendee, you can use these credits to buy tickets for the organiser’s next event on Eventbrite on or before the expiration date set by the event organiser .
After you update the email address, you’ll be asked to enter the password on the account to make the change. Just remember that you can only change the account email address to one that’s not currently registered on Eventbrite. Copy your event to easily create a new event with the same details as a previous one. To get started, choose “Copy Event” and follow the prompts. Keep in mind that you can’t copy an event that was created in a what is an impressum on a facebook page package with more features than your current package. Hidden tickets will not appear to attendees unless they have an access code. To hide a ticket, go to “Tickets” in your event and select your ticket type. Then, select “Advanced settings” and change the visibility to “Hidden”. To close your Eventbrite account, log in and click your user in the top menu. PDF tickets are sent to attendees when they register for events on Eventbrite.
If you do not wish to have your data processed by, please contact our customer service directly at We provide you with a contact form which you can use to ask us questions by entering your name and your email address. The use of the contact form is voluntary, and your data is processed in order to fulfill our contractual service obligations (Article 6 GDPR). In detail, the legal basis for the purposes a) and b) is Article 6 GDPR. Sharing this data enables us to fulfill our contractual obligations arising from our terms of service.
Create a custom URL for your event to make it more personalized and easy to remember. Then scroll to the bottom and click “Edit” under “Your event URL”. If you’re considering purchasing from a third-party, remember it’s safest to purchase tickets for Eventbrite events through the authorised Eventbrite listing. Eventbrite can’t verify or guarantee tickets sold outside of the authorised listing. Payouts are returned when the account information added on Eventbrite doesn’t match your bank’s records. If your bank returns your payout to Eventbrite, you’ll receive an automatic email notification and your Event Dashboard will show a “Returned” status under Payouts. Update your payout information by selecting “Payout method” (under “Payments & Tax”).
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Use this article to get a sense and review the linked resources to make an informed decision. You can see the number of tickets sold and sales made on each device with the “Device Sales Summary” report. Then choose “Device Sales Summary” in the “Report Type” drop-down menu. When tickets are enabled for an event, print your ticket from the order confirmation email or pull it up in the Eventbrite what is an impressum on a facebook page app on your mobile device to make sure you’re ready to attend. If there’s not a .PDF attached to your order confirmation email, this means no tickets were issued for the event. In this case, contact the organiser for more specific “day-of-event” information. Your event can definitely include both group registration and individual registration with “Group Registration” enabled.

Set Up Your Event Order Form

You can see a list of all the orders for your event and even edit and refund individual orders using the Orders report. From your event’s Manage page, go to Manage Attendees and select “Orders.” Customise the report how you’d like, then use the “File Type” drop-down menu to download and view the report. To help, Eventbrite asks your attendees to agree to marketing. Eventbrite automatically removes unsubscribed users from your emails. Many of our event reports can be customised to better suit your needs. You can also save your customised report for use at a later date. Get started by selecting “Event Reports” (Under “Reports”) and choosing the report you want to customise. The Audit report provides insight on your inventory, ticket allocation, holds, and potential net sales. Use it before your event to plan and after your event to settle with artists and agents. To run and export the report, go to “Event Reports” (under “Reports” in your manage event menu).

  • Our Analytics tool gives you the power to harness all of that data through greater visibility, so you can make more informed decisions for future events.
  • Create an event to sell tickets on your website and social channels with Eventbrite.
  • When it comes to data, especially regarding your sales, having the ability to slice and dice information into reports helps you gain the exact insights you’re looking for.
  • If you’re running a paid event, Eventbrite Payment Processing is the standard method for accepting payments online.
  • It can take up to 5 business days for payouts within the U.S.
  • Once Eventbrite sends your payout, your bank and location will determine how long it takes for the money to show in your account.

To limit the number of tickets available on your event, go to your Event Dashboard and click “Tickets”. Go to the Manage page for your event and select Order Form (under Order Options.) Click “Edit Group Registration” and choose “Disable. That’s it—Group Registration is deactivated for your event. You can add a message to display once ticket sales end for your event. This message is a great way to manage expectations for potential attendees who visit your event listing once ticket sales end. Go to the Manage page of your event, and select “Order Form” (under “Order Options”) to get started. After you create and import contact lists, it’s important to keep all your lists updated. You can download your contact lists, but it’s also easy to edit, delete, or copy your contact lists. You can even send invitations for an event directly from a contact list! To comply with sales tax regulations in the European Union , Eventbrite automatically collects VAT from organisers residing in the EU without a VAT registration ID. However, registered businesses in the EU can provide their VAT registration ID to charge attendees VAT on tickets.
If you have to postpone or reschedule your event, make sure to change your event status to “Postponed” first. Then, email your attendees and respond to refund requests from attendees who can no longer attend. You can update your date and ticket settings once your new date is confirmed. Look up and manage orders for your event using Eventbrite Organiser. From there, refund the order, print tickets, resend the confirmation email, add a note, or check in attendees. Both Workato and Zapier let you sync data between many different applications. Thousands of Eventbrite creators use Workato or Zapier to connect Eventbrite and Salesforce.
Eventbrite provides free email and invitation tools to help you get the word out about your event. The “Traffic from Promotional Tools” section of your Event Dashboard provides an at-a-glance view of referrals to your event listing. Various Eventbrite Channels driving traffic to your event are shown and you can see the overall contribution to ticket sales in the Analytics section of your Manage page. Unrelated third-party registration systems may allow attendees to sign up to complete registrations to free events on their behalf. While these are valid registrations, this can sometimes increase the level of oversight needed to manage events. If you’re managing a high profile event consider setting up your tickets specifically to reduce the likelihood of auto-attendee registrations completing for your event. We don’t currently have a way to add a PDF to your event page for attendees to download, but you can share attachments using other services in combination with Eventbrite.
A prebox ticket is a printed ticket that will be paid for at a later date (also known as a “pre-print” or a “consignment” ticket). With Add Attendees, the Eventbrite Organiser app, and a Star or Boca printer to print tickets, it’s easy to manage prebox tickets for your event. Choose a ticket delivery method for your event so your attendees know to print their PDF tickets or pick them up at the venue or box office. “eTicket” is selected by default but if you’d rather have attendees pick up their tickets at the box office, unselect “eTicket” and select “Will call” instead. Eventbrite understands that refund policies vary depending on the type of event.

Join An Online Event

Add your event to Facebook to promote, share, and sell tickets on Facebook. Attendees can buy tickets directly on Facebook, share your event with their friends, and add it to their Facebook calendar. To get started, go to “Add to Facebook” (under “Marketing”). Your organiser profile page shows all your public events in one view. When you publish a new public event, people that follow your profile page get an email or an app notification from Eventbrite.
With the Eventbrite Organiser app, you can sell tickets and assign seats using your mobile device. There are a number of reasons transfers might not be working, the most common has to do with making sure they’re enabled properly and the event isn’t a “Free” event . Make sure your event is “Live” and available to complete registrations, then review your settings on the Manage page under Registration Transfers. If you have trouble registering for an event, there are a few things to check. Make sure all your billing information is entered correctly and that the form is filled out completely. You can also clear your browser’s cache and cookies or use a different web browser to complete your order. If your event is using PayPal for checkout, you’ll need to contact PayPal support for help.
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Group registration lets attendees join groups for your event. Group registration isn’t required for attendees to buy groups of tickets. Go to “Order form” and select, “Activate group registration” to get started. A group manager is able to edit group details, set a password, and communicate with group members. Use Eventbrite to create codes for your event that grant discounts or reveal hidden tickets. If you use a service what is an impressum on a facebook page that uses a simple image pixel, find and copy your pixel URL. Then set up a simple image pixel by going to “Tracking pixels” (under “Marketing”) in your Eventbrite event. Work with your pixel provider to confirm your pixel is firing. Tracking pixels are an advanced marketing tool that lets you better track your attendee activity. You’ll need to create a tracking pixel with an outside service, like Facebook or Google.

Troubleshoot Problems Registering For An Event

On your venue map, create seating sections and add ticket tiers. You can sign up and log in to Eventbrite with your Facebook account. If you already have an Eventbrite account, link it to your Facebook account under “Linked Accounts” in your Eventbrite Account Settings. If you created your Eventbrite account with your Facebook Login, set a password under “Password” in your Eventbrite Account Settings.
If you purchased a daily deals voucher from Groupon, LivingSocial, HomeRun, etc. check the confirmation email you received for a promotional code. Once you’ve found the code, locate the event listing and click the Enter promotional code link that appears above the green Order Now button. Just enter the code and click the grey Apply button and you’ll see a ticket discounted at 100%. If Registration Transfers have been enabled by the organiser, you can transfer to a different group by clicking “Change Team” or “Transfer” from the Tickets section of your account. Go to Tickets in your Eventbrite account and scroll to Groups to get started. If you published an event as “public” then later changed it to “private”, your event may still show up in Google search results. To remove it, you’ll need to file a request with Google to clear your page from its searchable index. With reserved seating and Eventbrite, choose where you want to sit when you register for events.